A Bronkhorst company

Privacy Policy

This privacy policy (hereinafter referred to as ‘’Privacy Policy’’) applies to all personally identifiable information of customers, collected or used by Mass Flow ONLINE B.V. (hereinafter referred to as “Mass Flow ONLINE”. By continuing the use of our website you are consenting to the terms of this privacy policy, including any changes or modifications thereto as well subsequent editions thereof. 

We collect personally identifiable information, which you will provide voluntarily through registration on this website. Registration is necessary to view and order our products. We will need to collect your personally identifiable information to process your order.

Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it, by accessing your login profile.

Mass Flow ONLINE will not sell, rent out or provide your personally identifiable information to third parties allowing them to use your personally identifiable information for their own purposes. However, your personally identifiable information may be shared with legal entities within the Bronkhorst group and with its distributors, agents and representatives throughout the world, who may communicate with you about our products or special offers you may find useful. All such parties will safeguard your personally identifiable information in accordance with this privacy policy.

We may need other companies to help us provide some services (such as delivery services). The personally identifiable information we will give to such companies will be limited to information needed for the purpose of performing such functions. We require these companies to adequately safeguard your personally identifiable information and not use your information for any other purpose not authorized by us.

We will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud.

Mass Flow ONLINE will release personally identifiable information if compelled by law.

Mass Flow ONLINE may monitor visitor traffic patterns to analyze what visitors like and dislike about its offerings in order to provide the best services. IP addresses are collected with the sole purpose of improving our website. 

Cookies
Mass Flow ONLINE uses cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

To find out more about cookies, please visit www.aboutcookies.org

Cookies set by Mass Flow ONLINE (or embedded websites like Google maps, Youtube and formdesk)

Domain Cookie Name Expires What we store in it Purpose
www.massflow-online.com cslhVISITOR When you close your browser unique session hash value This cookie is used to identify the
different users for the live help chat functionality.
www.massflow-online.com qTranslate+
Cookie+Test
When you close your browser The text qTranslate+Cookie+Test’ Used by our web site to determine if you have selected your preferred language
www.massflow-online.com zenid When you close your browser unique session hash value This cookie is used to identify a customer
and is needed for the shopping cart
www.massflow-online.com __utma   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __utmz   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __utmb   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __utmd   Google analytics, for more information see reference We use google analytics to record activity on our website so that we can improve the user experience and understand where our traffic comes from.
www.massflow-online.com __utmc   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __atuvc 24 months AddThis share count, details Ensures the customer sees the updated count if he/she shares
a page and return to it before the share count cache at AddThis
is updated. No data is sent back to AddThis.
www.massflow-online.com mf_user   Mouseflow Privacy policy These cookies are used to measure visitor behaviour and
usage patterns, such as the time spent on site, number of visits
or what pages were viewed during a visit. All information is anonymous
and reports always show aggregate, not individual data.
www.massflow-online.com mf_lastpageview   Mouseflow Privacy policy These cookies are used to measure visitor behaviour and
usage patterns, such as the time spent on site, number of visits
or what pages were viewed during a visit. All information is anonymous
and reports always show aggregate, not individual data.
www.massflow-online.com mf_session   Mouseflow Privacy policy These cookies are used to measure visitor behaviour and
usage patterns, such as the time spent on site, number of visits
or what pages were viewed during a visit. All information is anonymous
and reports always show aggregate, not individual data.
massflowonline.zendesk.com _zendesk_session When you close your browser http://www.zendesk.com/company/privacy Used to track users and session state on our helpdesk application
massflowonline.zendesk.com _zendesk_shared
_session
When you close your browser http://www.zendesk.com/company/privacy Used to seamlessly integrate the user session with other
Service components of Zendesk
google.com testcookie When you close your browser Please refer to Google’s privacy policy
for more information.
We use Google maps on the distributors overview page,
to display our partners on the world map.
google.com khcookie When you close your browser Please refer to Google’s privacy policy
for more information.
We use Google maps on the distributors overview page,
to display our partners on the world map.
youtube.com     We embed videos from our official YouTube channel.
This mode may set cookies on your computer.
To find out more please visit YouTube’s embedding
videos information page.
We embed videos to provide you rich information about our products.
fd8.formdesk.com 95718.store 12 months http://www.formdesk.com/our_forms/privacystatement2/ Remember entry feature: You will be able to have entries on your form to be remembered for the next time that you fill in your form.

 

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

This website may contain links to third parties’ websites. Mass Flow ONLINE is not responsible for the collection, use or disclosure of data and information by such third parties. If you provide information on third party websites, the privacy policy on those sites are applicable.

If we change our privacy policy, all changes will be posted on this page so that users are always aware of our policies.  

If at any time the terms and conditions of this privacy policy are no longer acceptable to you, please send an e-mail to [email protected]  and we will remove your details from our database.
This privacy policy is effective as of 1 June 2012.

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Copyright © 2017 Mass Flow ONLINE B.V.