A Bronkhorst company

Privacy Policy

MASS FLOW ONLINE is commited to protecting your privacy and maintaining the security of any personal information you supply. By accessing and using our website, you agree to be bound by the terms of this Privacy Notice and the terms of our Internet Disclaimer and Statement. If you are not willing to agree to these terms, please do not use our website. 

You are not required to provide any personal information in order to visit our website or to obtain the information that is freely available to all visitors. However, in order to fulfill any of our contractual obligations, for fast and efficient communication or to fully utilize our services – i.e., to receive additional documentation or personal assistance – you must register with us. If and when you decide to register, you will be asked to provide your e-mail address and other information necessary to process your request. Except as otherwise stated herein, we do not provide that information to third parties. We are committed to maintaining the trust of our users. If you have any questions or concerns about the privacy or security of any information that you have provided, please do not hesitate to contact us.

Handling of information
We retain and store all information you voluntarily transmit to us when using our website via our “Contact Form” or “Request Form”. You are, of course, free not to provide any of the information that you are prompted to provide when utilizing particular features of our website, but you should bear in mind that your failure to provide us with certain information may affect our ability to assist you. We use the contact information for purposes such as fulfilling our contractual olbigations, responding to your questions and requests, and improving and personalizing our communications with you. Except as stated below, we do not sell or otherwise distribute or transfer any contact information to any third parties. We keep your contact information in confidence. In order to follow up our contractual obligations, your requests and to optimize our services for you, we reserve the right to share your contact information with our subsidiaries, distributors and agents of our products and services.

We use external services to store (some of) our sales records, of which your personal data form part. Your personal data will therefore be made available to our service providers. We also use Microsoft Office and the related storage facilities for emails and other files, https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data. Since we use a newsletter mailing service, your personal data will ultimately be forwarded to MailPoet, the provider of this service, https://www.mailpoet.com/privacy-policy/.

E-mail communications
From time to time, in order to provide our users with offers for our products and services or other promotional material, and any other information that we think might be of interest to them, we may send unsolicited email messages to users who, in the course of using our website, have provided us with their e-mail addresses. If at any time you wish not to receive such e-mail messages from us, please unsubscribe using the opt-out function at the bottom of the e-mail message or contact us at sales@massflow-online.com.

Cookies
This website uses “cookies”. Cookies are small text files that are sent to you and are temporarily stored by your browser on your computer. There are two types of cookies used on this website:

  • Cookies to make it possible to operate this website;
  • Cookies that make it possible for us to collect and analyse anonymous information about visitors behaviour on the website to improve our service and website.
  • These types of cookies are used for the following purposes: to analyse visitors behaviour to be able to improve the contents and functionality of the website;
Domain Cookie Name Expires What we store in it Purpose
www.massflow-online.com cslhVISITOR When you close your browser unique session hash value This cookie is used to identify the
different users for the live help chat functionality.
www.massflow-online.com qTranslate+
Cookie+Test
When you close your browser The text qTranslate+Cookie+Test’ Used by our web site to determine if you have selected your preferred language
www.massflow-online.com zenid When you close your browser unique session hash value This cookie is used to identify a customer
and is needed for the shopping cart
www.massflow-online.com __utma   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __utmz   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __utmb   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __utmd   Google analytics, for more information see reference We use google analytics to record activity on our website so that we can improve the user experience and understand where our traffic comes from.
www.massflow-online.com __utmc   Google analytics, for more information see reference We use google analytics to record activity on our website
so that we can improve the user experience
and understand where our traffic comes from.
www.massflow-online.com __atuvc 24 months AddThis share count, details Ensures the customer sees the updated count if he/she shares
a page and return to it before the share count cache at AddThis
is updated. No data is sent back to AddThis.
www.massflow-online.com mf_user   Mouseflow Privacy policy These cookies are used to measure visitor behaviour and
usage patterns, such as the time spent on site, number of visits
or what pages were viewed during a visit. All information is anonymous
and reports always show aggregate, not individual data.
www.massflow-online.com mf_lastpageview   Mouseflow Privacy policy These cookies are used to measure visitor behaviour and
usage patterns, such as the time spent on site, number of visits
or what pages were viewed during a visit. All information is anonymous
and reports always show aggregate, not individual data.
www.massflow-online.com mf_session   Mouseflow Privacy policy These cookies are used to measure visitor behaviour and
usage patterns, such as the time spent on site, number of visits
or what pages were viewed during a visit. All information is anonymous
and reports always show aggregate, not individual data.
massflowonline.zendesk.com _zendesk_session When you close your browser http://www.zendesk.com/company/privacy Used to track users and session state on our helpdesk application
massflowonline.zendesk.com _zendesk_shared
_session
When you close your browser http://www.zendesk.com/company/privacy Used to seamlessly integrate the user session with other
Service components of Zendesk
google.com testcookie When you close your browser Please refer to Google’s privacy policy
for more information.
We use Google maps on the distributors overview page,
to display our partners on the world map.
google.com khcookie When you close your browser Please refer to Google’s privacy policy
for more information.
We use Google maps on the distributors overview page,
to display our partners on the world map.
youtube.com     We embed videos from our official YouTube channel.
This mode may set cookies on your computer.
To find out more please visit YouTube’s embedding
videos information page.
We embed videos to provide you rich information about our products.
fd8.formdesk.com 95718.store 12 months http://www.formdesk.com/our_forms/privacystatement2/ Remember entry feature: You will be able to have entries on your form to be remembered for the next time that you fill in your form.

 

Through our website, there is also a cookie placed by Google (see https://policies.google.com/privacy?hl=en&gl=nl) and Mouseflow (see https://mouseflow.com/privacy/ and (https://mouseflow.com/gdpr/), as part of their analytics services. We use these services to track and get reports on how visitors use the site. Google and Mouseflow can provide this information to third parties if they are required by law, or if third parties process the information on behalf of Google, or Mouseflow.

The information gathered by Google and Mouseflow are anonymised wherever possible.

The data collected via these cookies shall not be used to identify individual persons or profiles of the visitors to our site and shall not be used for any other purposes than mentioned above, not being transferred or made available to other parties.

Your Rights
You have the right to ask us to grant you access to your personal data. Where necessary, you can also request that we add to or correct your personal data. In addition, you have the right to ask for your personal data to be deleted or for the use of your personal data to be restricted. You can also raise an objection with us concerning the collection and use of your data or submit a complaint to the Dutch Data Projection Authority. Finally, you can ask us to send you your personal data or for your personal data to be transferred to a third party. To exercise your rights, please contact: Robert Tiessink, De Tol 83, 7321 KJ Apeldoorn, the Netherlands, +31 573 458800, privacy@massflow-online.com. You can of course also contact us if you have a query or if you would like further information on how we collect and use your personal data.

Retention period for personal data
If you are not a client, we will remove your data a maximum of one year after we last had contact with you. If you are a direct or indirect client, we will keep your personal data for seven years after the end of the financial year in which the agreement with you was fully implemented. This seven-year period corresponds to the period during which we are required to retain our records for the Dutch Tax and Customs Administration. At the end of this period, we will remove your personal data.

Security
While we have taken reasonable steps to protect the security of contact information, we cannot guarantee that this information will remain permanently secure. There is always a possibility that your contact information could be lost due to technical problems or stolen from our databases. We are not responsible for any such loss or theft or for any other unanticipated security breaches.

Links to third party sites
This web site may contain hyperlinks, which will take you out of the Mass Flow ONLINE site and connect you to third party sites. Mass Flow ONLINE is providing these hyperlinks to you only as a convenience. The inclusion of any hyperlink does not imply endorsement by Mass Flow ONLINE of the site. These sites are not under the control of Mass Flow ONLINE and by accessing them, you do so at your own risk.

Modifications to this Privacy Note
We reserve the right to modify this Privacy Note and our Internet Disclaimer and Statement at any time. You should check this Privacy Notice and our Internet Disclaimer and Statement periodically for changes. If at any time you choose not to accept these terms and conditions, please do not continue to use our website.

Mass Flow ONLINE BV
De Tol 83
7321 KJ Apeldoorn
Netherlands
Tel.: +31 573 458800
E-mail: sales@massflow-online.com
Internet: https://www.massflow-online.com

Privacy note, published on 24th May 2018

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