Monday 21 August, 2017

Our Frequently Asked Questions are divided into several categories. We have a general category (the list below) which displays general questions and answers. Specific questions about a product line can be found in the corresponding category in the sub-menu

General

Can you send us a quotation?

Mass Flow ONLINE delivers high quality flow meters and flow control instruments of Bronkhorst®. and partners, not requiring customer specific advice or a quotation.

All prices are available online. Some products have a quantity discount.
If there is, it’s displayed on the product page in the shop.

To create an online quotation, follow these steps below:

  1. Put the right amount of meters (and accessories) in the shopping cart,
    the shipment price will be displayed under the shopping cart.
    For an advice which meter to select, please use our product selectors which guide you to the right product in the shop.
  2. Please select your country and press update to see the price for your country,
    based on the weight and volume of the shopping cart contents.
  3. print this overview to PDF which is your online quotation. There will not be additional costs.

Contact us on [email protected] for bigger projects.

Accuracy & Repeatability

What is accuracy of a mass flow meter, what is repeatability of a mass flow meter, and what difference does the difference make?

First let’s define the terms. Accuracy of a mass flow meter is the expression of error (%) as compared to a primary standard. In practical terms it is the degree to which the actual output of the flow meter matches the calibration curve of the flow meter.

Repeatability of a mass flow meter is the amount (%) that any single device can repeat the value previously delivered at the same conditions. In practical terms this means that the output seen at a given set of conditions may, or may not, match the calibration curve of the instrument but it will regularly be the output seen at that same set of conditions.

A highly accurate instrument requires high repeatability, but a highly repeatable instrument does not require high accuracy.

Accuracy

So, why does it matter? Increasing accuracy tends to come at an increasing cost which can be justified if required in the application. High repeatability with lower accuracy may be a cost effective solution for a given application. Clearly identifying the requirements of an application will allow the best instrumentation recommendation to be made.

How can I place a purchase order?

For customers who have seperate purchase and payment processes, we offer the following:

  1. Start the purchase process by selecting instruments and accessories and put them in the cart
  2. Select your shipping service from UPS.
    (if you want to organize the shipment yourself, select warehouse pickup (EXWorks) otherwise we will handle the shipment.
  3. Select wire payment (bank transfer), and finalize the purchase process.

The status of your order will be Waiting for payment.
You will receive an order acknowledgement within a minute.
In this order acknowledgement, all our bank details are specified (bank account number, bank name and address, Swift Code, BIC).
This order confirmation contains a link to a detailed proforma invoice, enabling your finance payment department to arrange pre-payment.
When payment is received, the status of your order is updated to Paid. You will be notified by e-mail.
As soon as we process your order, you can download the invoice from your online account.

Accuracy: % Full Scale vs. % Reading

The accuracy (really inaccuracy) of mass flow instruments is specified in one of two ways, either accuracy as a percentage of full scale (% FS), or accuracy as a percentage of reading (% RD).

If an instrument has accuracy specified as % FS then the error will have a fixed value no matter where the flow is in the flow range. Take, for example, an instrument calibrated for a flow of 100 ln/min with stated accuracy 1.0% of FS. At a flow of 100 ln/min (full scale) the error will be 1% of full scale, or +/- 1 ln/min. As the flow moves way from full scale the error will still be 1% FS (+/- 1 ln/min), so at a flow of 50 ln/min that error of +/- 1 ln/min becomes a larger percentage (+/- 2%) of flow. Going further away from full scale flow further increases the error as a percentage of flow; at a flow of 10 ln/min the +/- 1 ln/min error is +/- 10% of the flow.

Accuracy

If, however, an instrument has accuracy specified as % RD then the error will always be the same percentage of the actual flow. Using the 100 ln/min instrument again as the example, but this time with a stated accuracy of 1% RD, at 10 ln/min of flow the error is only +/- 1% of the flow, better by 10 times.

What is the difference between mass flow meters and volume flow meters?

The ranges of thermal mass flow meters for gases are specified in such units as ln/min, sccm or m3n/h. These units look like volumetric units, but in truth they are expressions of Mass Flow. What is the story behind this?

Imagine you have a cylinder of 1 litre, which is closed by means of a moveable piston of negligible weight. This cylinder contains 1 litre of air at ambient pressure, approx. 1 bar. The weight of this volume of air at 0°C is 1.293 g, this is the mass. When we move the piston half way to the bottom of the cylinder, then the contained volume of air is only ½ litre, the pressure is approx. 2 bar, but the mass is unchanged, 1.293 g; nothing has been added, or left out.

Mass Flow versus Volume Flow

Following this example, mass flow should actually be expressed in units of weight such as g/h, mg/s, etc. Most users, however, think and work in units of volume. No problem, provided conditions are agreed upon, under which the mass is converted to volume. Following the ‘European’ definition, a temperature of 0°C and a pressure of 1,013 bar are selected as “normal” reference conditions, indicated by the underlying letter “n” in the unit of volume used (mln/min, m3n/h). Alternative, a temperature of 20°C and a pressure of 1,013 bar are used to refer to “standard” reference conditions, indicated by the underlying letter “s” in the unit of volume used (mls/min, m3s/h). Please be aware of this, because if the difference is not considered, it may lead to an error of 7%!

According to the ‘American’ definition the prefix “s” in sccm, slm or scfh refers to “standard” conditions 101.325 kPa absolute (14.6959 psia) and temperature of 0°C (32°F).

Volumetric measuring devices, like variable area meters or turbine flow meters, are unable to distinguish temperature or pressure changes. Mass flow measurement would require additional sensors for these parameters and a flow computer to compensate for the variations in these process conditions. Thermal mass flow meters are virtually insensitive to variations in temperature or pressure.

IP Rating and NEMA Rating

 

The IP Rating (Ingress Protection Rating) of an instrument consists of the letters IP followed by two digits and an optional letter.  As defined in international standard IEC 60529, it classifies the degrees of protection provided against the intrusion of solid objects including body parts like hands and fingers, dust, and accidental contact (the first digit after IP), and water (the second digit after IP) in electrical enclosures. IP Rating Chart
The National Electrical Manufacturers Association (NEMA) in the United States also publishes protection ratings for enclosures similar to the IP rating system published by the International Electrotechnical Commission (IEC). NEMA however also dictates other product features not addressed by IP codes, such as corrosion resistance, gasket aging, and construction practices. NEMA Rating Chart
For this reason while it is possible to map IP Codes to NEMA ratings that satisfy or exceed the IP Code criteria, it is not possible to map NEMA ratings to IP codes, as the IP Code does not mandate the additional requirements. IP to NEMA

What does turndown ratio mean?

 

Turndown ratio is also commonly referred to as rangeability. It indicates the range in which a flow meter or controller can accurately measure the fluid. In other words, it’s simply the high end of a measurement range compared to the low end, expressed in a ratio and is calculated using a simple formula.

Turndown Ratio = maximum flow / minimum flow

For example, if a given flow meter has a 50:1 turndown ratio the flow meter is capable of accurately measuring down to 1/50th of the maximum flow.  So, suppose a flow meter has a full scale rating of 20 l/min the flow meter will measure down to 0.4 l/min of flow.

Keep in mind that the maximum and minimum flow capability of a meter or controller is likely to be a greater span than the measurable and controllable range.  For example, a mass flow controller with a 50:1 turndown ratio may have the capability of measuring as high as 25 ln/min or as low as 0.16 ln/min but the turndown ratio will govern the actual measurable range.  In this example if the calibrated high flow is 25 ln/min, then the lowest that can be measured is 0.5 ln/min (1/50th of 25).  If the application requires that the calibrated minimum flow is 0.1 ln/min, then the maximum flow that can be measured is 5 ln/min (50 times 0.1).

A mental image of this concept may be to picture a set of 100 stairs (the overall minimum and maximum flow of an MFC), and a length of carpet that will only cover 50 stairs (turndown ratio).  You can cover (measure) any 50 of the 100 stairs, but you can not stretch the carpet to cover more than 50.

What are the shipment costs for my region?

To determine the shipment costs, one must put the requested items into the shopping cart.
This video show how to determine the shipment costs (2.5 minutes)

What is the purpose and operation of FlowDDE?

This video provides you with the most important information about the purpose and operation of FlowDDE.

Can you send us the invoice?

As soon as the order is placed, an order acknowledgement is sent to you. Please check this acknowledgment thouroughly to prevent failures or misunderstandings. The order will be dispatched upon arrival of the payment. If you need a proforma invoice for the payment, please login, select My Account and select the order. Here you can print the proforma invoice. When the orders have been picked up but the carrier, the invoice can be printed using the same way. We only have the electronic invoice, an invoice on paper will not be sent seperately.

What is kinematic viscosity?

The kinematic viscosity [m2/s] is the ratio between the dynamic viscosity [Pa.s = 1 kg/m·s] and the density of a fluid [kg/m3]. The SI unit of the kinematic viscosity is m2/s. Other units are: 1 St (Stoke) = 1 cm2/s = 10−4 m2/s. 1 cSt (centiStoke) = 1 mm2/s = 10−6m2/s. Water at 20 °C has a kinematic viscosity of about 1 cSt.

How can I order?

This video shows the order process at Mass Flow ONLINE. (video length 4 minutes).

What payment methods do you offer?

 

Mass Flow ONLINE offers several payment methods. Payment methods For customers who are able to purchase and pay at the sametime we offer the following real time payment methods:

  • Verified by VISA
  • Mastercard® SecureCode™
  • American Express
  • PayPal
  • iDEAL (only in The Netherlands)

Verified by VISA and Mastercard SecureCode  AMEX  PayPal  iDEAL


For customers who have seperate purchase and payment processes, we offer an alternative:

  • Wire transfer
  • Bank transfer
  • T/T transfer
  • Money transfer

First you start the purchase process, select wire payment (bank transfer), and finalize the purchase process. The status of your order is Waiting for payment. You will receive an order acknowledgement within a minute. In this order acknowledgement, all our bank details are specified (bank account number, bank name and address, Swift Code, BIC). This order confirmation contains a link to a detailed invoice, enabling your finance payment department to arrange pre-payment. When payment is received, the status of your order is updated to Paid. You will be notified by e-mail.


Money transferBank transfer Wire transfer

Where do NPS or DN stand for?

It is common to identify pipes by inches using NPS or “Nominal Pipe Size“. NPS is often incorrectly called National Pipe Size, due to confusion with national pipe thread (NPT). The metric equivalent is called DN or “diametre nominel“. The metric designations conform to International Standards Organization (ISO) usage and apply to all plumbing, natural gas, heating oil, and miscellaneous piping used in buildings. The use of NPS does not conform to American Standard pipe designations where the term NPS means “National Pipe Thread Straight”. Based on the NPS and schedule of a pipe, the pipe outside diameter (OD) and wall thickness can be obtained from reference tables such as those below, which are based on ASME standards B36.10M and B36.19M.

Diameter Nominal DN (mm)

Nominal Pipe Size NPS (inches)

Outside diameter (OD)  inches (mm)

6  0.405 in (10.29 mm)
8 ¼  0.540 in (13.72 mm)
10  0.675 in (17.15 mm)
15 ½  0.840 in (21.34 mm)
20 ¾  1.050 in (26.67 mm)
25 1  1.315 in (33.40 mm)
32  1.660 in (42.16 mm)
40  1.900 in (48.26 mm)
50 2  2.375 in (60.33 mm)
65  2.875 in (73.02 mm)
80 3  3.500 in (88.90 mm)
100 4  4.500 in (114.30 mm)
150 6  6.625 in (168.27 mm)
200 8  8.625 in (219.08 mm)
250 10  10.75 in (273.05 mm)

I ordered the wrong article, what to do?

If you ordered the wrong article, please read the exchange procedure on our website and act as soon as possible.

What do ln/min, ls/min, slm and sccm stand for?

SCCM, ln/min or other Mass Flow units, where do they stand for?

Mass flow should actually be expressed in units of weight such as g/h, mg/s, etc. Most users, however, think and work in units of volume. No problem, provided conditions are agreed upon, under which the mass is converted to volume.

Our STP or standard temperature and pressure conditions used are stated here:

Normal conditions (ln/min): a temperature of 0 °C (or 32°F) and a pressure of 1.013 bar (or 14.69 psi) are selected, and these reference conditions are indicated by the underlying letter “n” in the unit of volume used. The direct thermal mass flow measurement method is always based on these reference conditions unless otherwise requested.

Standard conditions (ls/min): here the reference conditions are based on 20 °C (68°F) instead of 0 °C (32°F). Please be aware of this difference, because mixing up these reference conditions causes an error of 7%!

Typical flow unit

Reference conditions for gas temperature

Reference conditions for gas pressure

 mln/min (milliliter normal per minute)

 0 °C / 32 °F

1.013 bar / 1 atm / 14.69 psi

  ln/min (liter normal per minute)

 0 °C / 32 °F

1.013 bar / 1 atm / 14.69 psi

sccm (standard cubic centimeter per minute)

 0 °C / 32 °F

1.013 bar / 1 atm / 14.69 psi

slm (standard liter per minute)

 0 °C / 32 °F

1.013 bar / 1 atm / 14.69 psi

mls/min (milliliter standard per minute)

20 °C / 68 °F

1.013 bar / 1 atm / 14.69 psi

ls/min (liter standard per minute)

 20 °C / 68 °F

1.013 bar / 1 atm / 14.69 psi

What is your delivery time?

Our average delivery time is 48 working hours.

This means when the order is placed and paid, the order will be dispatched within 48 working hours. The status of your order can be tracked in your account.

Please check the availability which is displayed at every product page. You will be warned when there is insufficient stock which can lead to a delay in the delivery.

If you did not find your question, please search below to search in all FAQs.

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